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To reopen your account, contact our customer support team and let them know you'd like to regain access. They'll guide you through the specific steps based on your account's current status.

If your account was closed through the standard process, the reopening can be considered immediately by contacting customer support.

- If your account was closed through the standard process, the reopening can be considered immediately by contacting customer support.

If your account was self-excluded, there will be a cool-off period before the account can be re-opened.

Decision about the opening will be forwarded to Responsible gaming team, and they will make the decision. 

- If your account was self-excluded, there will be a cool-off period before the account can be re-opened.
- Decision about the opening will be forwarded to Responsible gaming team, and they will make the decision.

Reopening is not guaranteed and depends on your account status

The Responsible Gaming team reviews all self-exclusion reopening requests

Cool-off periods are designed to give you time to reconsider

- Reopening is not guaranteed and depends on your account status
- The Responsible Gaming team reviews all self-exclusion reopening requests
- Cool-off periods are designed to give you time to reconsider

Have questions about reopening your account? Our customer support team is available 24/7 and ready to help you get back! ​

The process for reopening your account depends on how it was originally closed. Here's what you need to know.

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Can I re-open my account?

How to Request Account Reopening

Reopening Process

Normal Closure

Self-Exclusion

Important Notes

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